SecureBank
Sign In

Security

Report Fraud

Act fast. Lock your card, contact us, and we will work with you on what happens next.

Open an Account Contact Us

Lock your card

Immediate

Limits exposure

Fast reporting

We review activity

Investigation

Fraud investigation

Protection

What you get

Every product comes with clear pricing, straightforward terms, and access to a banker who can answer questions before and after you open it.

Step 1: Lock your card

Use card controls in the app to freeze the card immediately.

Step 2: Contact us

Call us or send a secure message so we can review recent activity.

Step 3: We investigate

We review the transactions and take the appropriate action.

Step 4: Replace and monitor

Request a replacement card and set tighter alerts while it is being issued.

Common questions

Answers to the things people ask most about this product.

Am I responsible for fraudulent charges?

Liability depends on your cardholder agreement and how quickly you report. Report unauthorized transactions promptly and contact us right away.

What if the fraud is on my credit card?

Contact the number on the back of the card and also lock it in the app.

Related

Security

Security Center

Simple habits and tools that keep your money and information safe.

Learn more

Debit

Card Controls

Lock, limit, and monitor your cards from the mobile app without calling us.

Learn more

Support

Contact Us

Reach us by phone, secure message, or live chat, whichever fits the situation.

Learn more

Digital

Account Alerts

Choose exactly which events notify you, and how you want to hear about them.

Learn more

More in Support

Enroll in Online Banking Activate online banking and mobile access for your accounts. Security How we protect your accounts and how you can protect yourself. Reset Your Password Regain access to online banking by resetting your password securely. Security Center Simple habits and tools that keep your money and information safe. Accessibility Our commitment to making digital banking usable for everyone, and how to get help. Find a Branch Locate branches near you, with hours, services, and accessibility details. Help & Support Get answers, reach a person, or report something that does not look right. Help Center Guides and answers for account setup, transactions, and troubleshooting. Contact Us Reach us by phone, secure message, or live chat, whichever fits the situation. Find an ATM Locate ATMs near you, with fee and access details.

Ready to get started?

Open an account online in a few minutes, or talk to a banker if you would rather have a conversation first.

Open an Account Talk to a Banker